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Customer Service is keeping us in it for the long haul

Customer Service is keeping us in it for the long haul

We all know to well the horrible and negative impacted that this
recession, and the economy has had not only effected our personal life’s but
also on the nation in general. Everywhere I look I see empty buildings
with lease signs streamed across the front window, And I am bewildered
to see more and more pop up each day.
But, there are two things I know, 1) We, as a nation will come back from
this and hopefully be all the better for it. 2) It’s going to take a
LONG time for it to happen. I also know that there are aspects of the
business that only owners deal with that I am not aware of to gain a
full business economic picture.
So as a long-term employee of this company, (16 yrs.) I can honestly
say Box Brothers will survive. And It’s completely in part of the
people behind the counter. We have with out question some of the best,
most talented Managers and staff in the business. In fact, if you add
up the years of experience of all the employees throughout Box
Brothers you would pass a hundred years. But experience alone is by
far not the game changer. It’s the customer service. And we not only
have it, we wield it, thrive on it every day, and this company has
thrived and will continue to thrive and survives on it. Because of it.
And as a consumer, that is one thing I notice most often in a business
now of days, is the lack of customer service. Which is a lethal mix in
a bad economy. You could be the most knowledgeable person in your
field, but if you treat customers like number’s or a bothersome person
interrupting your day, then your not going to survive. I know that I
will continue to patronize a business even if prices are a little
higher, if the customer service is courteous, knowledgeable and
helpful. And that is the thing our managers thrive on, the knowledge
of the job and the customer service courtesy that one expects.
Business is down, far down from good times, there’s no getting away
from that, But we are Box Brothers. We are fighters, survivors, from
the top of the food chain down to the newest, greenest employee. I not
only have faith in Box Brothers, I have belief in this company.
Belief, that we will be one of the few companies that survive these
harsh times, because of the people running it.

Thank You
Dave Collins
Box Brothers – Lomita
310-530-8986
dcollins@boxbros.com

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